Lorenzo Ciacci
Portland, Oregon
www.lorenzociacci.com
PROFILE
Creating an overall holistic technology and creative approach to some of the World’s largest brands and companies for over 20 years. I have worked across many verticals and have been very lucky to work with fantastic teams to execute in either specialized engagements or longer term visions and goals. Sony, Nike, Disney, Universal Music Group, Adobe, Barclays Bank, TOOL, Intel, eHarmony, HP, Renaissance Hotels, AT&T and many other amazing companies, as well as a few long running startup engagements. As an experienced executive leader, I have the technical, strategic, management and team leadership expertise needed to inspire and lead your business to successful growth and develop successful business partnerships with internal teams and external partners. I have the expertise to put any project on the right path, a passion for the intersection of technology and human interaction, a deep understanding of technology and a solid design background to integrate creativity and make sure that the work is executed beautifully. I am process oriented, organized and tireless in my desire to help drive, create and lead teams to bring about success on time and on budget.
EXPERIENCE
Vice President of Technology
NurseGrid – A Healthstream Company , Portland OR — March 2020 – Present
Chief Technology Officer
NurseGrid, Portland OR — May 2018 – March 2020
Vice President of Customer Engineering
Lytics, Portland OR — Sep 2017 – May 2018
Chief Technology Officer
Vacasa, Portland OR — February 2015 – current
Lead a heavily operationalized company to success through the use of technology to aid and create scale for a very distributed organization.
Focus on the primary goals of Scale, Stability and Security all while building teams to reinforce those stated principles and create optimizations and greater utility for the entirety of the company.
Accomplishments:
Help the company realize and define strategic initiatives and goals.
Implemented the practice of OKRs for the company to help create visibility across teams and unify the different departments transparently and in concert with strategic initiatives.
Introduce new external partner technology and capabilities to help drive the company beyond the current marketplace.
Grow and hire a multidisciplinary team, from 8 to 50+
Created team structure and foster a culture of respect and collaboration.
Created, developed and refined teams of DevOps, Engineering Core (front-end, backend, full-stack), QA, Product, UX/Design, Helpdesk, Internal Infrastructure, Desktop support.
Help create a culture of documentation, articulation and reference.
Took a wild west development methodology and implemented rigor and standard best practices, while growing the teams and keeping the day to day in progress.
Implemented coding guidelines/conventions and am helping guide the team into a test driven development methodology.
Helped to create a development methodology that reflects the culture of respect and learning.
Implemented communications and change management strategies.
Introduced and driving a security first approach.
Implemented penetration testing and security testing with outside vendors and support.
Internal security protocols and document handling.
PCI compliance refinements and acceptance.
External technology vetting and integration based upon internal needs.
Legacy systems refactoring and road mapping to future constructs.
Off premise and On premise management.
User empathy and testing.
Director of Technical Services
CMD Agency Inc., Portland, OR — November 2010 – June 2012
Responsibilites:
– Represented company’s interests and technical capabilities as it related to technical services.
– Accountable for group profitability and ensuring work was scoped, executed and delivered on schedule and on-budget.
– Oversaw monitoring, measuring, and reporting of TSG performance against company business objectives, financial efficiencies and overall client satisfaction.
– Actively participated and supported business development when appropriate, including proposal
– Senior technical expert for client presentations and business development.
– Engaged with clients as requested to reinforce CMD’s technical expertise, clarifying technical solutions and/or remedy performance issues.
– Managed and facilitated forecasting of department staffing and resource allocation across technical deliverables.
– Balanced team work load, triaged new jobs/projects and assigned priorities to billable staff.
– Mentored technical talent and evaluated/recruited new talent.
– Built/managed network of outside technical resources (individuals and companies) that supported CMD.
– Managed technology vendors and partnerships that interfaced with TSG.
– Evaluated employee/ vender performance and provided feedback.
– Collaborated with CMD Creative Directors, Account Directors, department managers, producers, writers, designers, developers, and quality assurance personnel to deliver the highest quality products.
– Build strategic relationships with staff, partners, and customers to enhance the working environment, product quality, product success, and customer satisfaction.
– Utilized CMD’s development and creative/design cycles and followed both general technical documentation and brand guidelines for all projects.
– Kept abreast of industry trends, web development technology and advancements to ensure CMD provided state-of-the-art services.
CEO, Digital, Mobile, Design, Strategy, Music, SFX, Branding, Print
Rioyeti, Portland, OR — March 1997-Current
Rioyeti has been the umbrella that I have been fortunate to operate for the past 15 years in a multitude of capacities, the focus always being the intersection of art, experience, technology and information.
Beginning with sound design for video games and movies, these are projects that are always in the shop, over the years, most recently culminating in commercial scoring as well as some pieces for a film that is soon to be released. My interests in the late 90’s took me into web design, user experience, strategy, coding and development, game design/development, and application design/development. Print, identity and branding is a never ending fascination and it’s impact into a company’s overall image, I have been fortunate to do work that transcends brand’s print mediums and crossed over into the digital experience.
I have managed, maintained and grown a client base that recurs as well as spreads through networking and word of mouth. While managing my own client load, I’ve also spent many years working in a vast array of agencies as a freelancer in a multitude of capacities, Developer, Designer, Art Director, Creative Director, Composer, Print Designer, Interactive Designer, Flash Developer, Front End Developer, Strategist… Agencies that I have worked with have ranged from the boutique to the international scale, the three-person boutique shop that needs a hand to working with teams of people as a collaborator or coordinating to insure a project’s success.I am fully equipped to work both inside and outside of agencies, I understand their processes and structures, and am self-motivated in either instance. My familiarity with large Brand strategy as well as the individual business owner and initiatives have helped craft my skill set in a no nonsense, yet creative way, to achieve results.
Vice President
Indico Distributing Co., Salt Lake City, UT — Nov 2004-October 2005
As Vice President of Indico, I was in charge of over 35 employees, and a growing revenue stream driven by a heated marketplace in the builder’s supply industry. Responsibilities included vendor sourcing, inventory management and ordering, personnel management, fleet maintenance and management, client relations and sales. While managing and streamlining the day to day processes and activities, I developed a bespoke enterprise level software solution for the company. This software package managed general ledger and all accounting, payroll, inventory (management, tracking, pricing, shipping and receiving), customizable catalog output (print and online), product fulfillment, delivery scheduling as well as employee time recording and vacation/sick leave management.
Partner, Designer, Developer, Strategist
Sneaky Sneaky, Los Angeles, CA — July 2001-Feb 2003
Sneaky Sneaky was three partners with a passion for web technologies, design, packaging and cutting edge digital brand marketing. Together we communicated and executed work for Universal Music Group, Sony, Baby New Year Publishing, Disney and other entertainment groups and properties. Branding, identity and print campaigns for boutiques to larger corporate arms of companies. Full marketing campaigns were created in an agile creative environment, designed and then executed on local and international levels, in some cases, simultaneously.
EDUCATION
University of Utah — Music & Communications
SKILLS
A people manager for over 25 years and someone that believes the strength and abilities of a company come from the collective talent and experience a team can bring to bear on any set of challenges or problems. I have a passion for strategy and use that to focus the team and the business on the greater work at hand. I am an ambitious team player and a natural leader, with an exceptional ability to work, organize, and direct effectively under pressure. I enjoy opportunities to communicate my experience and use my learning’s to show and teach others while driving the teams and the technology/creativity/business forward. I have taught and lectured at the university level, new media and digital design, and used similar curriculum to consult and coach in specialized team environments. I have written industry compliant and current documentation that has been used as internal Standards and Guidelines, Policies, and Operational Procedures. This documentation has similarly been used in conjunction with external partners and creates a common language for all parties.
I have extensive experience in creating as well as organizing and running teams deploying different types of product deliverables: Web, Back Office Applications, E-Commerce, Software, Games, Social, Marketing Initiatives, Learning Modules/Frameworks, Trade Show and Museum Interactive Kiosks/Displays/Booths, and Digital Signage. I am familiar with several types of development styles and methodologies and tend to use the best fit for the team and type of project.
I use whatever artifacts and assets are called for in the need to communicate and articulate the needs of the business both across teams and as points of illustration to define the work to be done. As an end result I have used many software platforms as well as have made working prototypes to get these points across and delivered. I have axes of choice but am adaptable to the team and environment.
Some languages and databases I have used: HTML, PHP, XML, Perl, Ruby, CSS, MySQL, PostgresSQL, Bash, Elastic Search, Redis, Memecache
References and portfolio are available upon request.